Why it matters

Smudged doors and sticky floors hurt first impressions—and sales. A crisp entry, clean aisles, and a tidy BOH reduce slip risk, speed stocking, and keep shoppers comfortable.

Common pitfalls (to avoid)

• Entry glass lag: Fingerprints at handle height and kid level.
• Residue on floors: Over-soaped solutions = tacky, soil-grabbing film.
• Weak matting: Too short or worn mats track dirt inside.
• BOH creep: Broken boxes and tape bits migrate to sales areas.
• Cross-use tools: Same gear for restrooms and sales floor (contamination).
• No dwell time: Disinfectants not left wet per label = ineffective.
• Inconsistent close: Edges, corners, and under gondolas get skipped.

What you need (tools & products)

Glass & Fronts

• Ammonia-free glass cleaner + lint-free towels or squeegee
• Detail scraper (plastic blades) for stickers
• Matting program: 10–15 ft scrape/scrub/dry sequence

Floors

• Neutral pH cleaner via dilution control
• Microfiber flat-mop system (low moisture)
• Compact auto-scrubber for larger stores/malls
• Spot kit: gum lifter, citrus adhesive remover, light-spill treatment
• Finish/restore system matched to floor type (VCT, LVT, sealed concrete, stone)

Back-of-House (BOH)

• Broom/dustpan + HEPA backpack vacuum
• Spill kit (absorbents, cones, neutralizer)
• Shelf labels; tape-gun holder to corral debris
• Color-coded microfiber (red = restrooms, blue = sales, yellow = break/food)

Restrooms

• Non-acid bowl cleaner; acid descaler as needed
• Disinfectant with labeled dwell time
• Grout brush or no-touch sprayer

Safety & Docs

• SDS binder, PPE (gloves/eye protection), wet-floor signs
• One-page Open/Close Standards posted in BOH

Frequency & scheduling (at a glance)

During open hours

• Entry glass: spot clean handles & child height every 2–3 hrs
• Spills: cone + neutral clean + dry
• Mats: shake/vacuum midday

Close of day

• Floors: HEPA vacuum edges → flat-mop with measured neutral cleaner
• Glass: full pass on doors/sidelights; fitting-room mirrors
• Touch points: counters, card readers, fitting-room handles
• Restrooms: disinfect fixtures/floors; restock to par; odor check
• BOH: sweep/vac lanes, break down boxes, empty trash/recycling

Weekly

• Detail dusting: baseboards, gondola feet, under racks
• Edge/corner scrub; small-zone machine scrub if needed
• Breakroom: appliance interiors/exteriors; tables; chair bases
• Glass polish: remove mineral spots; sticker residue; polish frames

Monthly

• High-dust: vents, returns, tops of graphics/light boxes
• Floor project: encapsulation (carpet) or finish restore/burnish (VCT)
• Restroom deep clean: machine scrub floors/grout; descale; check caulk

Seasonal/Quarterly

• Exterior glass package (full panes/frames)
• Matting service (launder/replace inserts)
• BOH inventory & layout reset (keep egress clear; restock spill kit)

Quality control (simple & visible)

• Open/Close Checklist (one minute each) posted in BOH
• Photo verification for monthly projects (before/after floors, exterior glass)
• 4-zone scorecard (Front, Sales Floor, Fitting/Restrooms, BOH) rated A/B/C
• Issue log: track recurring problems and owner/due date
• Compliance pack on request: COI, training records, SDS, product list

Add-on services

• Day-porter: mid-day glass, restrooms, spill response
• Exterior pressure washing: entries, gum, docks
• Annual floor restoration: strip/recoat (VCT), polish maintenance (LVT), seal refresh (concrete)
• Sticker removal & seasonal changeover support
• Matting program with scheduled launder/replace

Open/Close standards (post in BOH)

Open (3–5 min)

• Wipe entry glass/handles
• Spot-check first 20 ft of floor; remove gum/litter
• Reset mats/signage; confirm cones/spill kit ready

Close (8–12 min)

• Full glass pass (doors, sidelights, mirrors)
• Vacuum edges; neutral damp-mop aisles & fitting rooms; dry before alarms
• BOH: break down boxes, sweep/vac lanes, remove trash/recycling