FREQUENTLY ASKED QUESTIONS
CAN I GET AN ESTIMATE OVER THE PHONE?
We can provide phone estimates for move-in/move-out cleanings. We are unable to provide an accurate estimate over the phone for commercial or office cleaning. We would be delighted to schedule a personal tour at your earliest convenience. Please feel free to contact us at 1-800-748-6858 or operations@fwcleaningpros.com.
DO I NEED TO SIGN A LONG TERM AGREEMENT?
No, we offer continuous cleaning services that are extremely adaptable.
DOES SOMEONE NEED TO BE AT THE LOCATION WHEN YOU CLEAN?
You are under no obligation to be present during your scheduled cleaning appointment. We are available to clean prior to or after business hours. Our cleaning services are customized to suit your particular requirements. Please note that if our cleaners are unable to access your property upon arrival, a $75.00 fee will be applied to cover the cost of their time and travel. This ensures compensation for our team’s scheduled visit.
DO I HAVE TO SUPPLY CLEANING SUPPLIES?
Fort Worth Cleaning Professionals furnishes all cleaning supplies and apparatus required to complete the task.
MAY I PROVIDE CLEANERS WITH SPECIFIC INSTRUCTIONS AND SPECIAL REQUESTS?
Yes, you may provide Fort Worth Cleaning Professionals with special instructions when you schedule an appointment. After the cleaning has been completed, you can send us feedback at info@fwcleaningpros.com.
IS THERE MANAGEMENT SUPERVISION?
Absolutely. Fort Worth Cleaning Professionals is extremely proud of its quality assurance procedures. Even our managers frequently get their hands dirty! We value customer feedback and encourage customers to let us know if their requirements change.
WHAT AREAS DO YOU SERVICE?
Our primary service area at Fort Worth Cleaning Professionals is the Dallas-Fort Worth metropolitan area.
HOW DO I PAY FOR MY CLEANING?
We accept all major credit and debit cards. We also accept payment by check, Venmo, Cash App, and Zelle.
HOW DO I RESERVE SERVICES?
We would be delighted to perform your commercial or office cleaning. Please contact us at 1-800-748-6858 or by filling out an online estimate form and we will call you back within 24 hours.
HOW DO YOU SET YOUR PRICES FOR YOUR SERVICES?
We charge fixed fees for our services. For more information on our pricing, please call 800-748-6858.
WHAT SERVICES DOES YOUR COMMERCIAL CLEANING COMPANY PROVIDE?
Our company provides a wide range of commercial cleaning services, including general office cleaning, floor maintenance, carpet cleaning, window cleaning, restroom sanitization, and more. We can tailor our services to meet your specific cleaning needs.
HOW EXPERIENCED IS YOUR CLEANING STAFF?
Our cleaning staff is highly experienced and trained in commercial cleaning. They have undergone rigorous training programs to ensure they are equipped with the necessary skills and knowledge to deliver high-quality cleaning services.
ARE YOUR CLEANERS TRAINED AND INSURED?
Yes, all our cleaners are trained professionals who undergo thorough background checks and receive proper training in cleaning techniques, safety protocols, and the use of cleaning equipment and chemicals. Additionally, our company is fully insured to protect both our clients and our staff.
WHAT IF I WANT TO CANCEL
If your appointment is cancelled less than 48 hours you will be charged a $75 fee or you can reschedule your cleaning.
HOW DO YOU DETERMINE THE COST OF YOUR COMMERCIAL CLEANING SERVICES?
The cost of our services is determined based on several factors, including the size of your office space, the specific cleaning tasks required, the frequency of cleaning, and any additional services you may need. We can provide a customized quote after assessing your cleaning needs.
CAN YOU ACCOMMODATE AFTER-HOURS OR WEEKEND CLEANING SCHEDULES?
Yes, we understand that businesses have different operating hours, and we are flexible in accommodating after-hours or weekend cleaning schedules. Please note that if our cleaners are unable to access your property upon arrival, a $75.00 fee will be applied to cover the cost of their time and travel. This ensures compensation for our team’s scheduled visit. Our goal is to minimize disruption to your daily operations while providing a clean and healthy environment.
DO YOU USE ENVIRONMENTALLY FRIENDLY CLEANING PRODUCTS?
Yes, we prioritize the use of environmentally friendly cleaning products that are safe for both our clients and the environment. We are committed to practicing sustainable cleaning methods and can discuss specific eco-friendly options with you.
HOW DO YOU ENSURE THE QUALITY AND CONSISTENCY OF YOUR CLEANING SERVICES?
We have a comprehensive quality control system in place to ensure that our cleaning services meet the highest standards. This includes regular inspections, feedback from clients, and ongoing training for our cleaning staff. We strive for consistency and continuously monitor our performance to deliver exceptional results.
WHAT MEASURES DO YOU TAKE TO ENSURE THE SECURITY OF OUR PREMISES DURING CLEANING?
We understand the importance of security on your premises. Our cleaning staff is trained to follow strict security protocols, including wearing identification badges, adhering to access restrictions, and respecting confidential and sensitive information.
HOW CAN WE COMMUNICATE WITH YOUR COMPANY FOR SCHEDULING OR ADDRESSING ANY CONCERNS?
We provide multiple channels of communication for your convenience. You can reach us through phone at 1-800-748-6858, or by email depending on your preference. Our dedicated customer service team is available to assist you with scheduling, queries, and addressing any concerns you may have.
DO YOU HAVE REFERENCES FROM CURRENT OR PREVIOUS CLIENTS?
Absolutely! We can provide references from satisfied clients who have experienced our commercial cleaning services. These references can give you insight into the quality of our work and our commitment to customer satisfaction.
